How to report a missed bin
Report a missed collection to your council.
Find your council and follow “Missed bin or a problem” on its page. Where we hold a verified reporting link, it takes you to the council’s own service. Otherwise the page explains where to check.
Before you report it
- Check your collection dates by postcode and confirm which bin was due. Check for a council disruption notice or a holiday change.
- Check that the council’s collection round has finished. Reporting times and deadlines vary by council; there is no single UK cut-off time.
- Check its rules: when and where the bin had to be put out, accepted materials, lid closure, weight and any subscription or permit.
- Look for a tag or message explaining why the crew did not empty it.
Use the council’s reporting service
Have your address, collection date and bin type ready. Follow the council’s instructions about leaving the bin out. Save any reference number and the response it gives you. WhenIsBins cannot promise a return collection.
If the form says it is too early, follow its stated reporting window. If you cannot use the form, use the council’s contact or accessibility route.
If the problem keeps happening
Keep a record of the missed dates and report references, then follow the council’s complaints process. Your council page links to the complaint guidance we have verified.